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Notes from the seller operations desk

Practical guides for people running stores on Shopee, Lazada and TikTok Shop across Singapore, Malaysia, the Philippines, Indonesia, Thailand and Vietnam. Policies and fees are checked on the official seller centres and dated, because they change.

Lazada seller performance metrics explained for busy operators

What each Lazada seller performance metric measures, where to find it in Seller Center, and which ones can lead to restrictions. A plain guide for new sellers.

Lazada's change-of-mind return rules for fashion sellers

How Lazada change-of-mind returns work for fashion sellers, what makes an item eligible, who pays return shipping, and how it differs from faulty returns.

How to split and manage stock across Shopee, Lazada and a Woo store

A practical walkthrough for splitting one stock pool across Shopee, Lazada and WooCommerce using safety stock, a kanban reserve and a simple sync script.

How to report a problem buyer on Lazada

A Lazada seller's guide to reporting abusive or fraudulent buyers: what to collect, where to file, what happens after, and what Lazada won't tell you.

How to keep product listings consistent across several brand stores

A practical Singapore operator's guide to keeping titles, specs, images and prices consistent across several separate brand stores on Shopee, Lazada and TikTok Shop.

How to handle returns and refunds on Shopee and Lazada and protect margin

A seller-side walkthrough of return and refund requests on Shopee and Lazada: timelines to check, evidence to keep, disputes, and how to protect margin.

How to find your Lazada payment and money report

Can't find your Lazada money report in Seller Center? Here is where payout and transaction statements usually sit, how to export them, and what to check if empty.

How Shopee sellers handle J&T Express drop-off and delivery issues

A first-time J&T Express drop-off walkthrough for Shopee sellers, plus the delivery snags to expect and how to fix each one before it costs you a rating.

How Lazada's pre-sale mode works for sellers

A plain-language look at how Lazada's pre-sale mode works for sellers: what it is, how stock and shipping timelines change, and the mistakes to avoid.

How Lazada's Free Shipping Max programme works for sellers

A plain explainer of Lazada's Free Shipping Max programme: who funds the shipping cost, how sellers join, and what it costs, as of October 2026.

GST basics for Singapore marketplace sellers

A plain explainer of Singapore GST for marketplace sellers: the 9% rate, the S$1 million registration threshold, fees, invoices, and where to check.

Marketplace fulfilment options on Shopee, Lazada and TikTok Shop explained

A explainer of platform fulfilment programmes versus shipping orders yourself on Shopee, Lazada and TikTok Shop: how each works, who it suits, and costs.

Does a casual Shopee seller need to register with BIR

A plain-language look at when a casual Shopee seller in the Philippines needs BIR registration, where hobby selling ends, and what to check. Not tax advice.

Do Malaysian sellers pay withholding tax on top of SST for marketplace ads

Malaysian marketplace sellers see SST on ad invoices, but withholding tax is a separate rule. Here is how the two differ and what to ask an accountant.

Commission fee exceptions Philippine Lazada sellers should know

A plain explainer of when Lazada Philippines' standard commission rate does not apply: category rates, programme rates and campaigns, and how to check yours.

Can a Philippine seller ship to Europe or North America via TikTok Shop

Can a Philippines-based seller ship to Europe or North America via TikTok Shop? What works, what does not, and realistic routes as of October 2026.

Can a Lazada seller also join the Lazada affiliate programme

Can a Lazada seller also join the Lazada affiliate programme? Short answer, the rules to check, and how to keep your store and affiliate account separate.

Marketplace loans and cash advances from Shopee and Lazada explained

What marketplace seller loans and cash advances from Shopee, Lazada and others actually are, how repayment works, and how they differ from a bank loan.

The best ways to manage customer chat across Shopee, Lazada and TikTok Shop

How I handle buyer chats across Shopee, Lazada and TikTok Shop: native seller centre chat, staff accounts, and verified multi-channel tools, compared.

Why seller accounts get suspended and how to stay within the rules

Why Shopee, Lazada and TikTok Shop suspend seller accounts, the usual official reasons, how appeals work, and habits that keep a small shop inside the rules.

Why a Lazada store gets visitors but no orders

A new Lazada seller has visitors and an active campaign but zero orders. Here is how I would diagnose the store, in order, and which fixes cost nothing.

What LazMall is and what brands need to join it

LazMall is Lazada's official brand storefront. Who qualifies, what documents and brand authorisation you need, and how it differs from a normal store.

TikTok Shop account health and violation points explained

How TikTok Shop account health and violation points work for new sellers, what triggers them, how to appeal a violation, and where to check current rules.

Best multi-channel software for Shopee, Lazada and WooCommerce sellers

Shopee, Lazada and WooCommerce in one inventory view: five multi-channel options I would shortlist, with honest limits and what to verify before paying.

Shopee Mall vs Preferred Seller: what each badge requires

Shopee Mall and Preferred Seller are different badges with different entry routes. Here is what each means for a new seller and where to check current rules.

Is Shopee Ads worth the budget for a small seller

A grounded look at when Shopee Ads spend pays off for a small seller and when it does not, based on the numbers Shopee's own ad tools report.

How to stop fake COD orders that get cancelled after shipping

Practical steps a Lazada seller can take to cut fake cash on delivery orders that buyers cancel after the parcel ships, from order screening to tracking.

How to secure seller accounts and offboard staff without losing access

A practical guide to 2FA, login ownership, password managers and staff sub-accounts so you never lose control of a Shopee, Lazada or TikTok Shop account.

How to maintain and improve your Lazada shop ranking

A routine for keeping your Lazada shop ranking healthy and lifting search placement: what to check weekly, what to fix first, and what to leave alone.

How to keep your Shopee Days-to-Ship rate healthy

Steps to keep your Shopee Days-to-Ship rate inside target, from listing DTS settings to a daily ship-by check, to avoid late-shipment penalty points.

How to join the Lazada Cashback programme as a seller

How Lazada cashback works for sellers, who qualifies, and the steps to opt in through Seller Center vouchers, affiliates and campaigns. As of September 2026.

How to join a Lazada Mega Campaign as a seller

How to register for a Lazada Mega Campaign in Seller Center: eligibility checks, campaign pricing, stock, approval, and what to prepare before launch.

How to increase traffic to a new Lazada store

A practical guide to driving more visits to a new Lazada store using in-platform SEO, vouchers, campaigns and Guided Traffic, without paid ads.

How to improve conversion rate as a new Shopee seller

How to turn Shopee shop visits into orders without just cutting price: read your funnel, fix photos, chat, shipping cost and vouchers, one change at a time.

How to improve your chat response rate when you run several stores

How I keep chat response rate and reply time healthy across Shopee, Lazada and TikTok Shop stores, with a shift roster, quick replies and a weekly check.

How to give staff access in Lazada Seller Center without sharing passwords

Set up Lazada Seller Center sub-accounts for staff, scope their roles, authorise tools without logins, and cut access the day someone leaves (Sept 2026).

How to get Shopee sales without paid marketing

Organic tactics to get Shopee sales without ads: listing quality, vouchers, categories, timing and chat speed, with a checklist you can run this week.

How to become a Shopee seller in the Philippines

A beginner's step by step guide to becoming a Shopee seller in the Philippines: DTI and BIR basics, listing products, waybills, and courier pickup.

How TikTok Shop order fulfilment works for a new seller

How a TikTok Shop order actually moves from paid to fulfilled: packing, courier handoff, SLA clocks, and where new sellers lose account health points.

How Shopee penalty points work and how to stay out of trouble

A plain-language breakdown of Shopee's penalty point system: what earns points, how tiers and resets work, and what to actually do about each cause.

How Lazada sellers qualify for LazMallOne

A step-by-step guide for Lazada sellers on qualifying for LazMallOne, covering account health, business registration, and the application process.

BIR registration requirements for Philippine Shopee sellers

What BIR registration actually requires for Shopee sellers in the Philippines, why Shopee now asks for it, and the basic steps to get compliant.

The best multi-channel order management tools for SEA sellers

Seven order and inventory tools that actually sync stock across Shopee, Lazada and TikTok Shop, picked from real integrations, not vendor hype.

Account health on Shopee, Lazada and TikTok Shop, side by side

How Shopee's Penalty Points, Lazada's seller rating and TikTok Shop's Account Health score work: thresholds, consequences and appeals, market by market.

multi-store platform policy shopee

Can you run more than one Shopee, Lazada or TikTok Shop store?

What Shopee, Lazada and TikTok Shop seller policies say about running more than one shop, by market, as of September 2026, and how multi-brand sellers set it up.

multi-store seller apps devices

How to run seller apps for several stores across multiple phones

Why one shared phone causes wrong-store replies and access problems for multi-store sellers, and how to set up handsets, work profiles or cloud phones properly.

fees singapore shopee

Shopee vs Lazada vs TikTok Shop seller fees in Singapore

Commission, transaction, payment and programme fees for Singapore sellers on Shopee, Lazada and TikTok Shop, checked on official pages as of September 2026.

pricing competitor research shopee

How to track competitor prices on Shopee and Lazada

A legitimate way to monitor competitor prices on Shopee, Lazada and TikTok Shop: a weekly routine, a working spreadsheet, seller-centre data and third-party tools.