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How to find your Lazada payment and money report

Every few weeks a Lazada seller posts the same question. A recent one on the Lazada community forum is titled “please help, I cannot find my money report”. The seller got a payout notification or a bank deposit, wants to see which orders made it up, and cannot find the report anywhere in Seller Center. The menus move around between releases, and the words “payout”, “statement”, “transaction” and “money report” get used for slightly different things.

This tutorial is for Lazada sellers in Singapore, Malaysia, the Philippines, Thailand, Vietnam and Indonesia who can log in to Seller Center but cannot locate or export their payout and earnings reports. It is also for anyone who has found a report but cannot make the numbers match their bank account.

The outcome is simple. By the end you will know where the finance section lives, how to tell a payout statement from a transaction report, how to export both, and how to reconcile them against your bank. One caveat up front: I am describing Seller Center as I understand it as of October 2026. Lazada changes labels often and each country site can differ, so treat my menu names as search terms, not gospel.

what you need

  • a Lazada seller account with the owner login, or a sub-account that has finance permission. staff accounts without it will simply not see the finance menu, and this is the most common reason for the “missing” report
  • access to Seller Center on desktop: sellercenter.lazada.com.my for Malaysia, and the equivalent address for your country (the .sg, .co.th, .com.ph, .vn and .co.id versions)
  • your bank statement for the account linked to your Lazada payout, so you can match deposits
  • a spreadsheet tool (Excel or Google Sheets), or Python 3 if you want to merge many exports
  • about 30 minutes for the first pass. no cost beyond that, as the reports are free

You do not need any proxy, second device or special software. Everything below runs in a normal browser on your own account.

step by step

step 1: log in on desktop, not the app

The mobile Seller Center app does show balances, but the export options are thinner. Use a desktop browser for this job.

Open your country’s Seller Center address and sign in. Expected output: you land on the dashboard with orders, performance and a left-hand menu.

If it breaks: if you only see an orders or products menu and nothing finance related, you are almost certainly in a sub-account without finance rights. Log out and sign in as the owner, or ask the owner to grant the permission under the account or user management area.

step 2: open the finance section

In the left menu, look for an entry called “Finance”. On the accounts I have used it groups things like payout, transactions and statements. On some country sites it appears as “My Finance” or sits under a “Finance” dropdown that only expands when you click it.

Expected output: a finance overview page showing something like your current balance, amounts waiting to be released, and amounts already paid out.

If it breaks: use the search box at the top of Seller Center (if your version has one) and type “payout” or “statement”. If the menu still has no finance item, collapse and reopen the sidebar, and try a different browser.

step 3: understand which report is which

This is where most people get lost, so spend a minute here. In practice there are two families of report.

  • payout or account statement: a summary per payout period. it tells you how much was paid to your bank, for which statement period, and the total of sales, fees and adjustments that made up that amount
  • transaction or income report: a line-by-line list. each row is an order or an adjustment such as a commission, shipping fee, voucher cost, refund or penalty

When someone says “money report”, they usually want the second one, because it explains why a payout is what it is.

If it breaks: if you see only one of these, check for tabs along the top of the finance page. The other report is often a tab, not a separate menu item.

step 4: find the payout statement and its dates

Open the payout or statement tab. You should see a list of statement periods, each with a status such as unpaid, paid or released, an amount, and a date.

Expected output: a table where each row is a statement period. Click a row and you should get a breakdown or a download button.

Lazada releases money after an order is delivered and the return window and confirmation period have passed, so some recent orders will not appear in a payout yet. That is normal. If you ship through Lazada’s own network, the fulfilment option you use can change timing, and I covered how those differ in fulfilment options for Shopee, Lazada and TikTok Shop.

If it breaks: if the list is empty, widen the date range at the top. Many finance pages default to the current month and show nothing until your first statement closes. A brand new seller account may legitimately have no statement for the first couple of weeks.

step 5: export the transaction report

Back on the finance page, open the transaction or income tab. Set the date range to match the statement period you care about. Look for a button labelled “Export”, “Download” or “Generate report”.

Expected output: an .xlsx or .csv file with one row per transaction. Typical columns include order number, transaction type, fee name, amount and date, though the exact names vary by country.

If it breaks: if the button is greyed out, shorten the date range. Large windows can fail, and I find a single month at a time is the safest. If you requested a report and nothing arrives, look for a “download history” or “report list” area on the same page, because the file may be waiting there.

step 6: check what the numbers should add up to

Open the file and add up the amount column for the statement period. Compare it to the payout figure on the statement. They should line up, give or take items that fall in a different period, such as adjustments posted late.

Expected output: your sum matches the statement total, or the gap can be explained by a handful of rows.

If it breaks: filter by transaction type and look at the unusual ones first. Refunds, shipping adjustments, voucher charges and penalties are where gaps tend to hide. If a fee looks wrong, note the order number and raise it through Seller Center’s support channel rather than guessing. For the commission side, commission fee exceptions Philippine Lazada sellers should know is a useful read even if you sell elsewhere, because it shows how a fee can differ by category.

step 7: match the payout to your bank

Find the payout date and amount on the statement, then look for it in your bank account. Banks can lag by a day or two, and on weekends or public holidays by more.

Expected output: one deposit that equals the “paid” amount on the statement.

If it breaks: if the bank shows a different amount, check whether your bank charges an incoming transfer fee, and check whether the payout was split across more than one deposit. If nothing has arrived after the stated payout date plus a reasonable number of business days, check that the bank details saved in your account are correct and then contact Lazada seller support with the statement reference.

step 8: merge several months with a small script

Once you export more than two or three months, opening files one by one gets old. This script reads every .xlsx in a folder and stacks them into one file. It assumes pandas and openpyxl are installed (pip install pandas openpyxl). Your column names will differ, so check the printed output before relying on it.

import sys
from pathlib import Path
import pandas as pd

folder = Path(sys.argv[1])
frames = []
for f in sorted(folder.glob("*.xlsx")):
    df = pd.read_excel(f)
    df["source_file"] = f.name
    frames.append(df)

merged = pd.concat(frames, ignore_index=True)
print(merged.columns.tolist())
print(len(merged), "rows from", len(frames), "files")
merged.to_csv(folder / "merged_transactions.csv", index=False)

Run it like this:

python merge_lazada.py ./lazada_exports

Expected output: a printed list of column names, a row count, and a merged_transactions.csv in the same folder.

If it breaks: a ModuleNotFoundError means pandas or openpyxl is missing, so install both. If the columns look odd, the first rows of the export may contain a title block. Add skiprows= to read_excel until the header row is correct.

step 9: save the files somewhere that is not Seller Center

Download every statement and transaction report and store them in a dated folder, for example lazada/2026-10/. Do not rely on Seller Center keeping them available forever.

Expected output: a folder per month with the statement, the transaction export and, if you wish, a note of the bank deposit.

If it breaks: if an older period will not export, try splitting the date range into smaller pieces. If it still fails, ask seller support whether older reports are available on request.

common pitfalls

  • looking in the wrong account: sub-accounts without finance permission cannot see the section. before assuming the report is gone, log in as the owner
  • confusing the payout statement with the transaction report: the first shows the total, the second shows the reason. you need both to reconcile
  • using too wide a date range: exports can fail or time out on long windows. run one month at a time
  • expecting pending orders to be in the payout: money is released only after delivery and the confirmation window. an order that shipped last week may not show yet
  • ignoring fees until tax time: if you are GST registered in Singapore, you need clean records of sales and fees. GST basics for Singapore marketplace sellers walks through the idea, and the IRAS GST pages are the primary source. this is not legal/tax advice, so check with IRAS or an accountant for your situation

scaling this

At 10x, meaning a few hundred orders a month, the manual routine above still works. Do it weekly, not monthly, so a wrong fee gets caught while the order is fresh.

At 100x, meaning thousands of orders a month, opening each export by hand wastes time. Use the merge script from step 8, add a column for payout period, and keep a running reconciliation sheet that compares the sum of transactions to the bank deposit. Also start tagging recurring adjustments, such as shipping corrections and voucher charges, so you can see which ones keep coming back.

At 1000x, you want the data out of Seller Center and into a database or accounting system. Lazada has an Open Platform with finance-related API endpoints, and I would check the current documentation at open.lazada.com before building anything, since API access and field names can change and I cannot vouch for them as of October 2026. At this volume you also care about cash flow, because the gap between delivery and release ties up working capital. Some sellers look at marketplace financing for that, and I wrote up the options in business loans and cash advances from Shopee, Lazada and other marketplaces. Read the terms carefully before borrowing against your sales.

where to go next

The full list of guides is on the blog index. I am not affiliated with Lazada, and menus change, so if something in Seller Center no longer matches this article, trust what you see on screen and treat my wording as search terms.

Written by Xavier Fok

disclosure: this article may contain affiliate links. if you buy through them we may earn a commission at no extra cost to you. verdicts are independent of payouts. last reviewed by Xavier Fok on 2026-10-19.

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